Cancellation & Refund Policy

Last updated: 2 November 2026

Cancellations

Orders cannot be cancelled once payment is made. If you need to change something about your order, contact us right away and we will try to help before it ships.

Returns

• You can request a return within 3 days of delivery.
• To start a return, email support@irisargb.com with your order or payment ID and the reason for the return.
• Return the product with everything it came with (controller, cables and packaging).
• Return shipping is paid by the buyer. We recommend a tracked courier, as we cannot refund parcels that do not reach us.

Refunds

Once we receive and check the returned product, we process the refund within 7 days to your original payment method. Your bank or card provider may take a few extra days to show it in your account.

Damaged or faulty products

If your controller arrives damaged or does not work, contact us within 3 days of delivery with photos or a short video. Faults that appear later are covered by the warranty: 1 year on the controller and 2 months on the chip. See our Terms & Conditions for details.